Privacy Policy

1. Introduction

Juan's Mart ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information. This Privacy Policy explains our practices regarding data collection and your rights as a user of the Juan's Mart mobile application (the "App").

Please read this Privacy Policy carefully. By downloading, installing, and using the Juan's Mart App, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

Account Registration & Authentication:

• Full name
• Email address
• Phone number
• Password (securely hashed)
• Account creation date and authentication tokens

Profile & Address Information:

• Residential address (street, city, state, postal code)
• Alternative delivery addresses
• Address type (Home, Office, etc.)
• Default address preference

Purchase & Transaction Data:

• Order history and details
• Product preferences and selections
• Cart contents (quantity, items, prices)
• Payment method information
• Transaction amounts and dates
• Refund and return requests

Communication:

• Messages and inquiries sent through the App
• Feedback and reviews about products
• Customer support communications
• Survey responses

Wishlist & Preferences:

• Saved products and wishlist items
• Product ratings and reviews
• Shopping preferences and categories viewed

2.2 Information Collected Automatically

Device Information:

• Device type, model, and operating system version
• Device identifier (IMEI, Android ID)
• App version and build number
• Device storage and memory information

Usage Information:

• App features accessed and pages viewed
• Time spent on different sections
• Search queries and filter preferences
• Product details viewed
• Cart operations (add, remove, quantity changes)
• Purchase completion status

Location Information:

• General location data (city-level) for delivery service optimization
• NOT precise real-time GPS tracking
• Location data is optional and only used for address suggestions

Network Information:

• IP address
• Internet service provider information
• Connection type (WiFi, mobile data)

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Core Service Delivery

• Creating and managing your account
• Processing orders and managing delivery
• Providing customer support and resolving issues
• Sending order confirmations and delivery updates
• Processing refunds and handling returns

3.2 Communication

• Sending transactional emails and notifications
• Delivering push notifications about orders and special offers
• Responding to your inquiries and feedback
• Notifying you about policy changes

3.3 Personalization & Improvement

• Personalizing your shopping experience
• Recommending products based on browsing and purchase history
• Customizing the App interface based on preferences
• Improving search functionality

3.4 Analytics & Performance

• Understanding how users interact with the App
• Identifying and fixing bugs and errors
• Optimizing App performance and load times
• Analyzing usage patterns and trends

3.5 Safety & Security

• Detecting and preventing fraud
• Preventing unauthorized access and misuse
• Enforcing our Terms of Service
• Protecting against malicious activities
• Maintaining data integrity and system security

3.6 Legal Compliance

• Complying with applicable laws and regulations
• Responding to legal requests and court orders
• Establishing, exercising, or defending legal claims

4. Data Sharing & Disclosure

4.1 No Third-Party Data Sharing

4.2 Legal Requirements & Authorities

We may disclose your information only when:

• Legally required by applicable laws and regulations
• Responding to valid government requests or court orders
• Required to protect against fraud, security threats, or illegal activities
• Necessary to protect the rights, privacy, safety, or property of Juan's Mart or our users
• Required by law enforcement to investigate crimes or threats

Such disclosures will only include the minimum information necessary and compliant with applicable laws.

4.3 Business Transfers

In the unlikely event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide you with prominent notice via email or in-app notification before any such transfer, and you will have the right to delete your account before the transfer is completed.

4.4 Aggregated & De-identified Data

We may use aggregated, de-identified information (that cannot identify you) for internal analytics, business improvements, and understanding user trends. This data does not identify individuals and cannot be used to contact or target you.

5. Data Security

5.1 Security Measures

We implement comprehensive security measures to protect your personal information:

5.2 Limitations

While we employ industry-standard security practices, no method of transmission over the Internet or electronic storage is absolutely secure. We cannot guarantee complete security of your information. You are responsible for maintaining the confidentiality of your password and account credentials.

5.3 Data Breach Notification

In the event of a data breach affecting your personal information, we will notify you via email or prominent notice on the App as required by applicable laws within 72 hours of discovery.

6. Your Rights & Choices

6.1 Access & Portability

You have the right to:

• Access the personal information we hold about you
• Receive a copy of your data in a structured, portable format
• Request the specific information we have collected

6.2 Correction & Update

You can:

• Update your profile information directly in the App
• Correct inaccurate or incomplete information
• Request we update your information

6.3 Deletion & Erasure

Subject to legal obligations, you have the right to:

• Request deletion of your personal information
• Have your account permanently closed
• Have your data removed from our servers (except where legally required to retain)

6.4 Opt-Out

You can:

• Opt out of promotional emails by clicking "unsubscribe"
• Disable push notifications in App settings
• Limit location data sharing in device settings
• Opt out of marketing communications

6.5 Exercising Your Rights

To exercise any of these rights, contact us with:

• Your full name
• Account email address
• Specific request and reason
• Proof of identity

We will respond within 30 days of receiving your request.

6.6 Account Deletion & Data Removal

Juan's Mart provides you with the right to permanently delete your account and all associated personal data from our systems.

📋 Data That May Be Retained (Legal Requirements Only)

Due to legal and compliance obligations, the following minimal information may be retained for the specified periods:

• Transaction records: Retained for 7 years (required by tax and accounting regulations)
• Refund/return records: Retained for 3 years (consumer protection laws)
• Payment records: Retained as required by financial regulatory laws

This retained data will:

• Be de-identified and not linked to your personal identity
• Not be used for marketing or promotional purposes
• Not be accessible through your account
• Be used solely for legal compliance

🔧 How to Delete Your Account

You have two options to request account deletion:

⚠️ Important Notes About Account Deletion

• Account deletion is permanent and irreversible
• Once deleted, you cannot recover your account or associated data
• You may need to create a new account if you wish to use Juan's Mart again
• All associated benefits, loyalty points, and promotional offers are forfeited
• Any ongoing transactions will be completed, but future access is not possible
• Download your data before deletion if you need records for your personal use

✅ Data Deletion Confirmation

After deletion, we will send a confirmation email within 5-7 business days confirming that:

• Your account has been permanently deleted
• All personal data has been removed from our active databases
• Any non-legally required information has been purged

7. Children's Privacy

The Juan's Mart App is not intended for children under 13 years of age (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children under 13.

If we discover that we have collected information from a child under 13, we will delete such information and the child's account immediately. Parents or guardians who believe their child's information has been collected should contact us immediately at [privacy@juansmart.com].

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our services
• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal obligations
• Resolve disputes and enforce agreements

Specific Retention Periods:

• Account data: Retained until account deletion (or 7 years if legally required)
• Transaction records: Retained for 7 years (tax & legal compliance)
• Customer communications: Retained for 3 years or as required by law
• Crash reports: Retained for 30 days (unless manual deletion)

Upon account deletion, we will delete or anonymize your data except where retention is legally required.

9. Cookies & Tracking Technologies

9.1 Cookies

The App may use cookies or similar tracking technologies for:

• Authentication and session management
• Preferences and settings storage
• Fraud prevention and security

9.2 Managing Cookies

Most mobile browsers allow you to:

• Disable cookies through device settings
• Clear cookies regularly
• Control tracking

Note: Disabling cookies may limit App functionality.

10. Third-Party Links & Services

The App may contain links to third-party websites and services. We are not responsible for:

• Privacy practices of third parties
• Content on external websites
• Data collected by third-party services

Please review the privacy policies of any third-party services before providing information.

11. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws different from your home country.

By using the App, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. The "Last Updated" date at the top indicates when this policy was last modified.

• Material changes will be notified via email or prominent notice
• Continued use of the App after changes constitutes acceptance
• Regular review - You should review this policy regularly for updates

13. Contact Us

For privacy-related questions, concerns, or requests, please contact:

14. Jurisdiction-Specific Rights

14.1 India (DPDP Act, 2023)

Under the Digital Personal Data Protection Act, 2023, you have rights including:

• Right to access, correct, and delete personal data
• Right to grievance redressal
• Right to know about automated processing
• Right to data portability

14.2 European Union (GDPR)

If applicable, GDPR provides additional rights:

• Right to restrict processing
• Right to object to processing
• Right to lodge a complaint with supervisory authority
• Right to withdraw consent anytime

14.3 California (CCPA/CPRA)

California residents have rights to:

• Know what data is collected
• Delete collected data
• Opt-out of sale of data
• Non-discrimination for exercising rights

15. Additional Provisions

15.1 Compliance with Laws

The App complies with applicable privacy laws including:

• Digital Personal Data Protection Act, 2023 (India)
• General Data Protection Regulation (EU)
• California Consumer Privacy Act (US)
• Other applicable international privacy laws

15.2 Sensitive Personal Data

We handle sensitive personal data (financial information, health data if applicable) with enhanced security and do not share without explicit consent, except as required by law.

15.3 Account Security

You are responsible for:

• Maintaining password confidentiality
• Not sharing login credentials
• Immediately notifying us of unauthorized access
• Regularly updating your password

15.4 Dispute Resolution

• Disputes shall be governed by applicable law
• Good faith negotiation before escalation
• Mediation before litigation if applicable

16. Glossary

• Personal Data: Any information relating to an identified or identifiable natural person
• Processing: Any operation performed on data (collection, storage, use, deletion)
• Third Party: Any entity other than the data subject and Company
• Data Controller: Entity determining purposes and means of processing
• Data Processor: Entity processing data on behalf of controller
• Consent: Freely given, specific, informed, and unambiguous permission